Build complete workflows with approvals where needed, and track every action in a full audit log. No spreadsheets, no scripts, no vendor portals.
Automatic provisioning powered by your user directory. Onboard new users and automatically assign numbers, allocate licenses, update group memberships, and configure call routing—then reclaim everything on offboarding across connected platforms like Teams and your PBX.
Martin · Amsterdam
Joined Sales group
Sales blueprint
Built for the people who run voice: admins, integrators and support engineers. A few of the screens they live in every day.
Directory analyzer
Point CallerConnect at a directory and it figures out the groups — queue memberships, role patterns, blueprint candidates with confidence scores you can accept or edit.
pulse.callerconnect.io/app →
Call flow diagram
IVR nodes, queues, transfers and hunt groups as a single visual graph. Drop in a change, preview the new path, ship it with confidence.
pulse.callerconnect.io/app/ivr →
Identities
Identities from every connected directory in one list — assigned blueprints, service status, numbers. Sync when you want; CallerConnect keeps watch in between.
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Call quality
MOS scores, jitter, packet loss, RTT — with automatic issue detection on every Call Detail Record. No more chasing ghosts.
pulse.callerconnect.io/app/reporting →Three steps from first connection to full autonomy — with transparency at every level.
Onboarding starts by connecting the identity store — Microsoft 365, Google Workspace, LDAP, or another directory. The admin defines the guardrails and retains full control over shared details.
Blueprints enable automated configuration based on identity information and pre-set variables. This configuration can be applied immediately or first routed through an approval workflow.
All actions and changes are logged. Calls are actively monitored, with predefined triggers alerting on any service degradation. The system is built to be fully autonomous, yet transparent at every level.
Bring your tenant, carrier or policy challenge. We'll show you what CallerConnect does with it in under 30 minutes.
